Privacy policy
Privacy Policy
Last updated: May 2026
At Protocol Cosmetics ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://protocolcosmetics.com or make a purchase from us.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information when you interact with our website:
Personal Information: Name, email address, phone number, billing and shipping address.
Order Information: Products purchased, order history, payment method (we do not store full credit card details — payments are processed securely by third-party providers).
Technical Information: IP address, browser type, device type, pages visited, and time spent on our website. This data is collected through cookies and similar tracking technologies.
Communication Data: Messages you send us via email, WhatsApp, contact forms, or live chat.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including shipping and delivery.
- To communicate with you about your orders, account, or customer service inquiries.
- To send marketing emails, promotions, and updates — only if you have opted in.
- To improve our website, products, and overall customer experience.
- To detect, prevent, and address fraud or technical issues.
- To comply with legal obligations under Lebanese law.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only with:
- Shipping and courier companies, to deliver your order.
- Payment processors, to securely handle transactions.
- Service providers who help us operate our website (e.g. hosting, analytics, email marketing).
- Law enforcement or regulatory authorities, when legally required.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can choose to disable cookies in your browser settings, but doing so may affect certain features of the website.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal retention obligations.
- Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us using the details at the end of this policy.
7. Children's Privacy
Our website and products are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Protocol Cosmetics
Email: protocolcosmetics@outlook.com
WhatsApp / Phone: +961 71 699 718
Website: https://protocolcosmetics.com