Terms of service
Terms of Service
Last updated: May 2026
Welcome to Protocol Cosmetics. These Terms of Service ("Terms") govern your access to and use of our website https://protocolcosmetics.com ("the Website") and the purchase of any products offered through it. By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. Eligibility
By using this Website, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts. If you are under 18, you may only use the Website with the involvement and consent of a parent or legal guardian.
2. Account Registration
You may browse our Website without creating an account, but certain features (such as order history and saved addresses) require registration. When creating an account, you agree to:
- Provide accurate, current, and complete information.
- Maintain the confidentiality of your account credentials.
- Notify us immediately of any unauthorized use of your account.
You are responsible for all activities that occur under your account.
3. Products
Our catalog includes both original branded fragrances and premium recreations inspired by well-known designer scents. Each product is clearly labeled on its respective product page so customers can make informed decisions before purchasing.
We make every effort to display product details, images, and scent descriptions as accurately as possible. However, slight variations in color, packaging, or fragrance perception may occur due to individual body chemistry, environmental factors, or screen settings.
4. Pricing and Availability
All prices are displayed in the currency indicated on the Website and are subject to change without prior notice. We reserve the right to:
- Modify product prices at any time.
- Correct pricing or typographical errors, even after an order has been placed.
- Limit the quantity of items purchased per order or per customer.
- Refuse or cancel any order at our sole discretion, including orders suspected of fraud or that violate these Terms.
In the event of a pricing error, we will contact you to confirm the correct price before processing your order, or to cancel the order and issue a full refund.
5. Orders and Payment
When you place an order, you are making an offer to purchase the selected product(s) under these Terms. We reserve the right to accept or decline any order. Order confirmation does not constitute acceptance — acceptance occurs only when we dispatch the order.
We accept the following payment methods:
- Visa and Mastercard
- Whish Money
- OMT
- Cash on Delivery (Lebanon only)
All payments must be received in full before the order is dispatched, with the exception of Cash on Delivery orders.
6. Shipping and Delivery
We deliver across Lebanon and ship internationally to most countries. Estimated delivery times are provided at checkout and are approximate. Delivery delays may occur due to factors outside our control (e.g. customs, public holidays, weather, courier issues), and we are not liable for such delays.
Risk of loss and title for products pass to you upon delivery to the courier.
7. Returns and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. Please review that policy carefully before making a purchase.
8. Intellectual Property
All content on the Website — including text, graphics, logos, images, product descriptions, and the Protocol Cosmetics brand identity — is the property of Protocol Cosmetics or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or use any content from this Website without our prior written consent.
References to third-party brand names or designer fragrances are made strictly for identification and comparison purposes. All trademarks are the property of their respective owners. We claim no affiliation with or endorsement by any third-party brand mentioned on the Website.
9. User Conduct
When using our Website, you agree NOT to:
- Use the Website for any unlawful, fraudulent, or harmful purpose.
- Attempt to interfere with, disrupt, or compromise the security of the Website.
- Submit false or misleading information.
- Use automated tools, bots, or scrapers to access the Website without permission.
- Post, transmit, or distribute any content that is offensive, defamatory, or violates the rights of others.
10. Disclaimer of Warranties
The Website and all products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding the operation of the Website, the accuracy of its content, or the fitness of any product for a particular purpose.
Fragrance is a subjective experience, and we do not guarantee that any specific scent will meet your personal preferences, longevity expectations, or skin chemistry.
11. Limitation of Liability
To the maximum extent permitted by Lebanese law, Protocol Cosmetics shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Website or any product purchased from it. Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the product in question.
12. Indemnification
You agree to indemnify and hold harmless Protocol Cosmetics, its owners, employees, and affiliates from any claim, loss, or damage (including legal fees) arising out of your breach of these Terms or your misuse of the Website or our products.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Republic of Lebanon. Any dispute arising from or related to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts of Beirut, Lebanon.
14. Modifications to Terms
We reserve the right to update or modify these Terms at any time, without prior notice. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the Website after such changes constitutes your acceptance of the updated Terms.
15. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
16. Contact Us
For any questions about these Terms of Service, please contact us:
Protocol Cosmetics
Email: protocolcosmetics@outlook.com
WhatsApp / Phone: +961 71 699 718
Website: https://protocolcosmetics.com